Terms of service

Terms of Service

Last Updated: [DATE]

Welcome to Zevlina. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms of Service and our applicable policies.

1. Account Terms

You may browse and shop on our website without creating an account unless an account is required for a particular feature.

If you create an account, you are responsible for providing accurate information and keeping your account credentials secure. You are responsible for activities carried out through your account.

You must be at least 18+years old, or use the website with the involvement and consent of a parent or legal guardian where required by applicable law.

We reserve the right to suspend or terminate accounts that are used fraudulently, unlawfully, or in violation of these Terms.

2. Pricing and Payment

All prices displayed on Zevlina are listed in Indian Rupees (INR), unless otherwise stated.

Prices, discounts, offers, and product availability may change without prior notice. Applicable taxes, shipping charges, or other fees will be displayed during checkout where applicable.

We accept the payment methods displayed at checkout, including [UPI / CREDIT & DEBIT CARDS / NET BANKING / OTHER PAYMENT METHODS].

By submitting an order, you authorize us or our payment service provider to process the applicable payment.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, sizes, colours, and other information are accurate.

However, colours may appear differently depending on your device or screen settings, and minor differences may occur between product images and the actual product.

If you receive a product that is materially different from its description or has a qualifying defect, please contact us at [EMAIL ADDRESS] within 1-2days of delivery.

4. Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

After you place an order, you may receive an order confirmation by email, SMS, or other communication. An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to refuse, cancel, or limit an order where permitted by law, including in cases involving pricing errors, product unavailability, suspected fraud, or incorrect product information.

If we cancel an order after payment has been received, we will process the applicable refund using the available payment method or another legally permitted method.

5. Shipping and Delivery

We currently ship to [DELIVERY LOCATIONS / INDIA].

Orders are generally processed within [BUSINESS DAYS] business days after payment confirmation, unless otherwise stated.

Estimated delivery times are [DELIVERY TIMEFRAME]. Delivery times may vary because of courier delays, weather, holidays, public events, incorrect addresses, or other circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate shipping address and contact information.

Once your order has been shipped, tracking information may be provided where available.

6. Returns and Refunds

Our returns and refunds are subject to our [RETURN & REFUND POLICY].

Eligible returns must meet the conditions and time limits specified in that policy. Certain products may be non-returnable where permitted by applicable law, including products that cannot reasonably be returned due to their nature or hygiene considerations.

To request a return or refund, contact us at [EMAIL ADDRESS] with your order number and the relevant details.

Approved refunds will generally be processed within [REFUND PROCESSING TIME] after the returned product has been received and inspected, where inspection is applicable.

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded under applicable Indian law.

7. Prohibited Uses

You agree not to use our website or services:

  • For any unlawful or fraudulent purpose.

  • To violate any applicable law or regulation.

  • To interfere with or damage the website or its security.

  • To attempt unauthorized access to our systems or accounts.

  • To submit false, misleading, or fraudulent information.

  • To copy, reproduce, or commercially exploit our content without permission.

  • To place fraudulent or unauthorized orders.

  • To upload or transmit malicious software, viruses, or harmful code.

  • To infringe the intellectual property or other rights of Zevlina or third parties.

We may restrict or terminate access where reasonably necessary to address prohibited or unlawful activity, subject to applicable law.

8. Intellectual Property

All content on this website, including our brand name, logo, graphics, photographs, text, designs, and other materials, is owned by or licensed to **Zevlina **, unless otherwise stated.

You may not reproduce, modify, distribute, sell, or commercially use our content without our prior written permission.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Zevlina will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural events, technical failures, or interruptions to third-party services.

Nothing in these Terms limits liability or consumer rights that cannot legally be limited under applicable Indian law.

10. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction of competent consumer authorities and courts, disputes relating to these Terms or your use of the website shall be subject to the jurisdiction of the courts located in [CITY, STATE, INDIA].

11. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, or applicable legal requirements.

The updated version will be posted on this page with a revised Last Updated date. Your continued use of our website after an update constitutes acceptance of the updated Terms to the extent permitted by applicable law.

12. Contact Us

If you have questions about these Terms of Service, please contact us:

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Customer Support Hours: [SUPPORT HOURS]

Thank you for shopping with [STORE NAME].