Refund policy

Return & Refund Policy

Last Updated: [DATE]

At ZEVLINA, we want you to feel confident about every purchase. If there is a problem with your order, we're here to help. This policy explains when returns, exchanges, and refunds may be available.

1. Return Eligibility

You may request a return within 1-2 Days of receiving your order, provided the product meets our return conditions.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, tags, and accessories where applicable.

  • The product must not be damaged due to misuse, improper handling, or normal wear and tear.

  • Proof of purchase or your order number may be required.

Some products may have different return conditions due to their nature. Please check the product description and applicable return information before purchasing.

2. How to Request a Return

To request a return, contact us at [EMAIL ADDRESS] within 1-2 Days of receiving your order.

Please include:

  • Your order number

  • Product name

  • Reason for the return

  • Photos or videos, if requested

Our team will review your request and provide instructions if the return is approved.

Please do not send products back without contacting us first, as unauthorized returns may not be processed.

3. Refund Process

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed within **4-5 Days **.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other payment method.

Where applicable, refunds will generally be made to the original payment method.

4. Exchanges

We may offer exchanges for eligible products, subject to availability.

If the requested replacement product is unavailable, you may be offered a refund or another available resolution in accordance with our policies and applicable law.

To request an exchange, contact [EMAIL ADDRESS] within 1-2 Daysof delivery.

5. Damaged, Defective, or Incorrect Products

We want you to receive your order in proper condition.

If your product arrives damaged, defective, or different from what you ordered, please contact us at [EMAIL ADDRESS] within Day of delivery.

Please provide your:

  • Order number

  • Description of the issue

  • Clear photographs or video showing the problem

  • Photographs of the packaging, where relevant

After reviewing the issue, we may arrange a replacement, exchange, refund, or other appropriate resolution.

If the product is confirmed to have been damaged or defective before or during delivery, Zevlina will handle the matter in accordance with applicable law and our return process.

6. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or other applicable restrictions.

These may include:

  • Used or worn products

  • Products without original packaging or tags, where required

  • Personalized or customized products

  • Products that cannot reasonably be returned for hygiene reasons

  • [OTHER NON-RETURNABLE PRODUCTS]

This does not affect any rights you may have under applicable Indian consumer-protection law.

7. Return Shipping Costs

For a return due to change of mind or reasons unrelated to a product defect or our error, return shipping costs will be:

[CUSTOMER PAYS RETURN SHIPPING / FREE RETURN SHIPPING / OTHER TERMS]

If you receive a damaged, defective, incorrect, or materially different product, we will [COVER THE RETURN SHIPPING COST / PROVIDE A PREPAID RETURN LABEL / PROVIDE ANOTHER APPROPRIATE RESOLUTION], subject to verification and applicable law.

8. Refunds for Cancelled Orders

If an order is cancelled before shipment and a refund is applicable, we will process the refund within [REFUND PROCESSING TIME] after the cancellation is confirmed.

If an order has already been shipped, cancellation may be subject to our return process.

9. Important Information

Please inspect your package and product when you receive it. If there is an obvious issue, contact us as soon as possible.

We reserve the right to review return requests to prevent fraudulent or abusive activity. Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be excluded under applicable Indian law. The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce transactions in India and include protections concerning goods that are not as advertised/agreed or deliveries that are delayed beyond the stated period.

10. Contact Us

For questions about returns, exchanges, or refunds, contact us:

ZEVLINA
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Customer Support Hours: [SUPPORT HOURS]

We're here to help make your shopping experience with ZEVLINA as smooth and reliable as possible.